Ecommerce
Hire a Customer Experience Assistant in Dubai
Remote support for the customer side of ecommerce: pre-sales questions, order updates, reviews and post-purchase care.
Not sure which role you need? Talk to our team.Select the support you need
Candidates are matched and screened against this responsibility as part of your agreed role brief.
What a remote customer experience assistant can help with
- Answering pre-sales and order questions
- Managing reviews and feedback
- Reducing negative post-purchase experiences
The exact scope is agreed with you before recruitment begins, so candidates are screened against the work you actually need covered.
Typical tasks and responsibilities
- 01Answering buyer questions across channels
- 02Providing proactive order updates
- 03Responding to reviews and feedback
- 04Handling complaints to resolution
- 05Reporting on recurring customer issues
Skills and experience we look for
- Ecommerce customer service experience
- Warm, clear written English
- Helpdesk and marketplace messaging tools
- Patience and ownership of issues
Who this role suits
- Stores with unanswered messages during peaks
- Brands protecting marketplace ratings
Full-time and part-time options
This role can be recruited full-time or part-time. We agree weekly hours and the overlap you need with the UAE working day before sourcing begins. Part-time pricing is confirmed with your quotation, and hours can be reviewed as the workload settles.
How recruitment and screening work for this role
- 01
Discuss the role
We agree responsibilities, working hours, required skills and start date, then confirm the role profile with you in writing.
- 02
Review shortlisted candidates
Candidates are sourced and screened against the role profile. You receive a shortlist with experience summaries and relevant assessments.
- 03
Interview and select
You interview the shortlist directly. We coordinate scheduling, gather feedback and arrange further conversations where needed.
- 04
Onboard and receive ongoing support
We support onboarding, system access and the first weeks of working rhythm, then stay in place as your account contact.
Customer Experience Assistant FAQs
Hours, screening and how the working relationship is managed.
All FAQsReady to discuss a remote customer experience assistant?
Tell us which role or department you need support with, and we will help define the position and begin the recruitment process.