Customer Support
Hire a Customer Service Representative in Dubai
A remote customer service professional who answers enquiries promptly and keeps your response times consistent across email, chat and phone.
Not sure which role you need? Talk to our team.Select the support you need
Candidates are matched and screened against this responsibility as part of your agreed role brief.
What a remote customer service representative can help with
- Covering enquiries during and beyond core hours
- Bringing consistency to response times
- Resolving routine issues without escalation
The exact scope is agreed with you before recruitment begins, so candidates are screened against the work you actually need covered.
Typical tasks and responsibilities
- 01Answering customer enquiries by email, chat and phone
- 02Logging and progressing tickets to resolution
- 03Escalating issues using agreed criteria
- 04Following up open cases and confirming outcomes
- 05Reporting on volumes, themes and response times
Skills and experience we look for
- Customer service experience in a comparable sector
- Calm, clear communication under pressure
- Helpdesk tools such as Zendesk, Freshdesk or Intercom
- Comfortable working to service-level expectations
Who this role suits
- Businesses missing enquiries during busy periods
- Teams where support sits with people who have other jobs
Full-time and part-time options
This role can be recruited full-time or part-time. We agree weekly hours and the overlap you need with the UAE working day before sourcing begins. Part-time pricing is confirmed with your quotation, and hours can be reviewed as the workload settles.
How recruitment and screening work for this role
- 01
Discuss the role
We agree responsibilities, working hours, required skills and start date, then confirm the role profile with you in writing.
- 02
Review shortlisted candidates
Candidates are sourced and screened against the role profile. You receive a shortlist with experience summaries and relevant assessments.
- 03
Interview and select
You interview the shortlist directly. We coordinate scheduling, gather feedback and arrange further conversations where needed.
- 04
Onboard and receive ongoing support
We support onboarding, system access and the first weeks of working rhythm, then stay in place as your account contact.
Customer Service Representative FAQs
Hours, screening and how the working relationship is managed.
All FAQsReady to discuss a remote customer service representative?
Tell us which role or department you need support with, and we will help define the position and begin the recruitment process.