Can we hire a live chat support agent part-time?

Yes. Both full-time and part-time arrangements can be scoped. We agree the weekly hours and the overlap you need with the UAE working day before recruitment starts, and pricing for part-time arrangements is confirmed with your quotation.

Will the live chat support agent work only for our business?

Placements are dedicated to one client. The person works to your priorities and reports to the manager you nominate.

How are candidates screened for this role?

Candidates are sourced against the role profile we agree with you, then screened for relevant experience, availability and communication. Role-relevant assessments are used where they add useful evidence, and you interview the shortlist yourself.

Can you cover extended or weekend hours?

Extended coverage can be arranged by defining the required hours up front, and by recruiting more than one person where continuous cover is needed.

Who provides the support tools?

Clients keep their own helpdesk, phone and chat systems, and provide access to the placed team member during onboarding.

Customer Support

Hire a Live Chat Support Agent in Dubai

Remote live chat cover so website and social visitors get an immediate, informed response instead of a contact form.

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Not sure which role you need? Talk to our team.

Select the support you need

Candidates are matched and screened against this responsibility as part of your agreed role brief.

What a remote live chat support agent can help with

Answering website chat during agreed hours
Qualifying enquiries before they reach sales
Reducing abandoned enquiries

The exact scope is agreed with you before recruitment begins, so candidates are screened against the work you actually need covered.

Tell Us What You Need See how candidates are screened

Typical tasks and responsibilities

01Handling concurrent chat conversations
02Answering product, pricing and process questions
03Capturing contact details and routing leads
04Maintaining canned responses and chat scripts
05Reporting on chat volumes and outcomes

Discuss Your Requirements See how candidates are screened

Skills and experience we look for

Fast, accurate written English
Experience with live chat platforms
Ability to hold several conversations at once
Product-learning ability

Who this role suits

Ecommerce and service sites with steady traffic
Businesses losing enquiries to slow replies

Full-time and part-time options

This role can be recruited full-time or part-time. We agree weekly hours and the overlap you need with the UAE working day before sourcing begins. Part-time pricing is confirmed with your quotation, and hours can be reviewed as the workload settles.

How recruitment and screening work for this role

01
Discuss the role
We agree responsibilities, working hours, required skills and start date, then confirm the role profile with you in writing.
02
Review shortlisted candidates
Candidates are sourced and screened against the role profile. You receive a shortlist with experience summaries and relevant assessments.
03
Interview and select
You interview the shortlist directly. We coordinate scheduling, gather feedback and arrange further conversations where needed.
04
Onboard and receive ongoing support
We support onboarding, system access and the first weeks of working rhythm, then stay in place as your account contact.

See Our Screening Process

Request a Shortlist Book a consultation

Live Chat Support Agent FAQs

Hours, screening and how the working relationship is managed.

All FAQs

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Ready to discuss a remote live chat support agent?

Tell us which role or department you need support with, and we will help define the position and begin the recruitment process.

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